1. Equipment technical services:
1) The project team is composed of the deputy general manager of technology and the heads of various departments to carry out product delivery, guidance installation and commissioning, and after-sales service in strict accordance with the requirements of the 9001 standard.
2) If the buyer needs to know more about the product, our company will provide convenience to the nearest site and provide opportunities for field inspections.
3) Our company will maintain technical liaison with the buyer's personnel to cooperate with the design.
4) Our company provides necessary operation and maintenance training to buyer personnel.
5) According to the needs of the project, our company will assign skilled engineering and technical personnel for on-site service.
2. Equipment before and after sale:
1) Actively cooperate with users and design institutes to carry out scheme demonstration and design, provide relevant technical information and data analysis free of charge within 5 days of the contract signing of China Label, and do a good job in pre-sales services.
2) Provide free operation and maintenance training for buyer personnel.
3) Regularly conduct user visits, actively seek opinions, solve problems, and improve work. Priority is given to spare parts supply.
4) During the quality guarantee period, the seller's design and manufacturing quality problems will be repaired or replaced by the seller free of charge to ensure normal operation.
5) During equipment installation and commissioning, our company will assign skilled engineering and technical personnel to the site to guide installation and commissioning, and will be responsible for handling equipment manufacturing quality issues.
6) After the expiration of the quality guarantee period, the seller provides the technical consultation of the product free of charge and provides spare parts at a preferential price.
7) Our company will provide the seller with a full range of services 24/7. If you call or send a letter, we will guarantee a timely response within 1 hour. Due to an emergency failure of the equipment that affects production, our company will send experienced engineering and technical personnel to the scene to deal with it within 24 hours after receiving the user's notification.
3. Equipment warranty period:
In view of the importance of this standard equipment, the warranty period of this standard equipment is one year after the equipment is put into operation. If the equipment fails due to quality problems during the quality period, our company will be responsible for replacing the damaged parts free of charge. Parts.